Accessible Customer Service Policy
Customers with physical or mental disabilities deserve the same high level of service given to any other customer. At Adirondacking LLC we believe this is simply common courtesy as well as good customer service.
All goods and services provided by Adirondacking LLC shall follow the principles of dignity, independence, integration and equal opportunity.
We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our website or products. Although Adirondacking does not provide assistive devices to persons with disabilities, these individuals may use their own assistive devices as needed when accessing the Adirondacking.com website.
We will communicate with people with disabilities in ways that take into account their disability. We will train staff who communicate with customers on how to interact and communicate with people with various types of disabilities.
Notice of temporary disruption
In the event of a planned or unexpected disruption to services for customers with disabilities Adirondacking LLC will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
When disruptions occur Adirondacking LLC will provide notice by:
- Posting notices in conspicuous places including at the point of the disruption and/or on the Adirondacking.com website
- Contacting customers with appointments;
- Verbally notifying customers when they are making a reservation or appointment; or
- By any other method that may be reasonable under the circumstances.
Training for staff
Adirondacking LLC will provide training to employees, volunteers and others who deal with the public or other third parties on its behalf; for example, all salespersons, drivers, vendors, event operators, call centers and third party marketing agents.
Training will also be provided to those who are involved in the development and approval of customer service policies, practices and procedures.
Training will be provided as soon as practicable and will be included in new hire orientation. Revised training will be provided in the event of changes to legislation, or changes to Adirondacking procedures and/or practices related to customers with disabilities.
The ultimate goal of Adirondacking LLC is to meet and surpass customer expectations while serving customers with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated.
Customers who wish to provide feedback on the way Adirondacking LLC and its employees provides goods and services to people with disabilities can contact Customer Relations via email or letter.
Customers can expect to hear back in or around 5 business days. Complaints will be addressed according to our organization’s regular complaint management procedures.
Modifications to this policy
Adirondacking LLC is committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. Therefore, no changes will be made to this policy before considering the impact on people with disabilities.